Hi, I'm Heather.
I peel apart experiences, reveal user needs, and develop better solutions with user research
Some projects I've worked on.
Home-based field study to inform the design direction of a consumer product that created a new product category.
My team of three conducted in-home contextual interviews using two foam prototypes which closely approximated the intended look, size, and features of the new product.
I was the Lead User Researcher for a series of projects spanning 2 years.
Inform design of product before going to market.
Co-developed a new methodology to collect and analyze data about experience.
Co-developer on a team of three.
Provide organizations with way to measure and understand the overall experience.
INTERNATIONAL REMOTE INTERVIEWS
Two phase interview project with internal stakeholders, prospects, and customers remotely with participants in Japan, Vietnam, Brazil, Peru, China, Qatar, Saudi Arabia, and the USA.
I was the Lead User Researcher for the 8 week project.
Better understand challenges concerning integrating technology in ed-tech.
I've also done user research for:
I’m a UX Researcher using a variety of qualitative and quantitative research methods to develop better solutions. I am passionate about designing new ways to collect and report data to improve the design of products, interfaces, services, and the overall experience that users have.