I am a UX Researcher & Designer who uses Human centered design research to improve products, interfaces, and services.  
Hi. I'm Heather.

Each research study begins with discussions around the study goals. Asking questions is critical to understanding the approach and methods that will be most effective in meeting research goals and how to design a study.

 

UX Research is valuable at all stages of development and my research studies range from early exploratory interviews to evaluations of highly stylized and polished sites and products designs in between.
 

I promote an inclusive data collection process where the research team and client share the experience of hearing user feedback and collaborate in the initial synthesis and analysis of the data.

 

Collaboration results in deeper insights for clients and allows the research team to better understand of a clients context and limitations resulting in more actionable recommendations.

Each study is custom designed to provides data that:

  • Reveals new insights from the users of a product/site/service 

  • Informs the design direction

  • Includes actionable design recommendations

Remote Usability Studies

Heuristic Reviews

In-person Lab based Usability Studies

Surveys

Interviews

Ethnography 

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