I use human centered design research to improve products, interfaces, and services.  

Partial client list - Hearst - WEX - Wolters Kluwer - Fidelity - Philips - TIAA - Citizens - Biogen Idec - Drinkworks -Boston Scientific - Keurig - Mass Mutual - Autodesk

UX research goals always inform and direct my approach. 

Asking questions of stakeholders is critical to determining the methods  that will be most effective in meeting research goals and answering research questions

Goals and research questions always determine the appropriate research method. Methods include usability studiessurveysheuristic reviews, in-depth interview, contextual inquiry, field researchparticipatory design among others

Findings and recommendations reveal new insights from users and inform the design direction

UX Research is valuable at all stages of development and my research ranges from early exploratory interviews to evaluations of highly stylized sites and products to designs in stages in-between

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