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How to Convert Blindspots into UX Gold

Project type

Article

Location

UXPlanet

In this UXPlanet piece, I explored how internal UX teams can benefit from external consultants by leveraging the principle of inattentional blindness. Drawing from real project examples, I showed how consultants can help internal teams identify crucial usability gaps that emerge when teams are deeply embedded in their own products.

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          Heather Wright Karlson

UX Researcher & Strategist
 

© 2025 Heather Wright  Karlson 

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