Resume

​SUMMARY

User Experience Researcher and Designer with demonstrated success in improving experiences across industries for products, services, and interfaces. A diplomatic team player who builds strong working relationships and partnerships with direct reports, diverse coworkers, and clients across industries.

 

Extensive user research experience using a variety of methods including: interviews, field studies, surveys, focus groups, persona development, task analysis, and usability testing. Specializing in qualitative research, data analysis, moderation, and generating recommendations that align with research findings. Design skills include concepting, sketching, wireframing, prototyping, photography, and visual storytelling. Offering a unique combination of analytic and conceptual thinking that balances ideas and concepts with actionable recommendations.

 

Offering a unique combination of analytic and conceptual thinking that balances ideas and concepts with actionable recommendations.

UX Consultant, User Experience Center
Bentley University, Waltham MA, 2014 - Present
 
  • Design, coordinate, and conduct user focused studies on a wide variety of products in various industries ranging from ecommerce websites and web-based business applications to consumer products and mobile applications.

  • Manage and mentor a rotating team of two graduate students in the Bentley University Master of Science, Human Factors in Information Design program who are involved with all aspects of project work.

  • Conduct research utilizing a range of user centered methods including: interviews, field studies, surveys, focus groups, persona development, task analysis, and usability testing, card sorting, expert reviews, wireframing, eyetracking and surveys. A specialization and interest in field research and  formative usability testing.

  • Analyze and present findings from usability tests, field research, and other methods to clients.

  • Develop user flows, design wireframes based on user flows, and update wireframes based on findings and recommendations from testing.

  • Translate Expert/Heuristic reviews and Personas into mockups interactive wireframes and prototypes.

  • Manage client relationships throughout project lifecycle- from initial concepting and gathering requirements through validation and strategic recommendations.

  • Champion UXC Blog, getting it off the ground and providing idea generation, editorial support and publishing my own entries to the blog.

 
Associate Researcher, User Experience Center
Waltham, MA, 2013

 

  • Gathered user insights through a variety of research methods including focus groups, heuristic reviews, usability tests (formative and summative), surveys, cognitive walkthroughs, and contextual enquiry.

  • Moderated and conducted usability studies.

  • Analyzed data to reveal insights of user interaction with products and services.

 

 

Principle. Heather Wright Photography
Bedford, MA, 2001 - present

 

  • ​Photographer of weddings, corporate events, and portraits.

  • Photographed International BIOGENIUS Challenge as part of International Bio Technology Convention at the Boston Convention Center in Boston, MA in June 2012.

  • Photographed Family Business Association (FBA) Awards 2011, 2012, and 2013.

  • Photographer of monthly LInkedIn Photo headshot event at Right Management, A Manpower Company.

  • Established rapport and put subjects at ease in variety of settings.

  • Customized ecommerce site for clients to purchase direct downloads and printed products.

 

 

Senior Image Researcher, Pearson, ​2008 - 2012
Image Researcher, Pearson, 2005 - 2008
Boston, MA
  • Delivered on-time projects (even when scope expanded exponentially) at cost savings by leading decision making and facilitating consensus across business units.

  • Reduced Image cost of project by 15% resulting in a savings over $23,000 In charge of facilitating and conducting user training of asset management systems with outside vendors.

  • Led customization of web based system to facilitate cross-site contributions.

  • Generated user requirements and provided feedback as primary point of contact to database development vendor.

  • Effectively delegated tasks and consistently established priorities to meet deadlines of multi-part projects with team member at geographically dispersed sites.

Education

Master of Science, Human Factors in Information Design 

Bentley University, Graduate School of Business

 

Master of Education, Curriculum and Instruction

University of Massachusetts, Graduate School of Education

 

Bachelor of Arts, Individualized Study, Cum Laude

New York University, Gallatin School of Individualized Study

Expertise

User Research 

Personas

Interviews

Remote Studies

Field Research

Surveys

User Testing 

..........

Data Collection 

Data Analysis

Reporting

Presentations of findings and recommendations

Prototyping 

Wireframes

User Flows

Annotations

Identifying study goals

Study design

Client Management

Project Management

..........

Balsamiq

Axure

Eyetracking

Adobe Creative Suite

Adobe Lightroom

Morae

 

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